Lash Gal prides itself on providing exceptional customer service.


A deposit is required on all services upon booking. This fee will go towards your final payment. All deposits made are non-refundable but may be transferred to another date if switched within a timely manner. Deposits can only be transferred ONCE. 

Immediately after booking you will receive a confirmation email. Please revise the contents of this email as there will be important information regarding your appointment.


If you are 15mins late there is an additional $20 fee. More than 15 mins late may result in your appointment being cancelled. I understand things happen! Please plan ahead to avoid cutting into your appointment time.


A 48hr (minimum) notice is required if you wish to cancel your appointment. Not following this policy will result in your deposit being forfeited. 


All orders are processed and shipped on business days only, Monday through Friday, excluding holidays. Orders placed on Saturday and Sunday will be processed on the next business day. Please allow 1-3 days to process your order. 


Transit time does not begin until your package leaves the shipping carrier's facility and does not include weekends or holidays. Note: Transit times are not guaranteed and may be delayed due to internal server errors, weather, and other unexpected conditions.


Shipping rates are calculated at checkout.


We do our best to give you the most accurate delivery time for your packages. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information included in your shipping confirmation email.


Please track your shipments, as Lash Gal™ is not responsible for lost or stolen packages.



International orders may be subject to local import duties and taxes (VAT). You are responsible for checking with the shipping destination country as to their regulations regarding duties and taxes. You are also responsible for paying any import duties, taxes or other fees that may be applied.


Lash Gal™ is not be responsible for, nor can we offer, any specific advice regarding any customs-related fees that you may incur. For specific information, please consult with your local government import office. 



Please allow 1-3 days to process your order. You will receive a “Ready for Pickup” email once your order is available for pickup. Please wait until you receive the Ready for Pickup email before coming to pick up your order.  Bring your email confirmation with the order number, along with a government-issued photo ID. 



All services, sales and deposits are final sale. If you have an allergic reaction to a service we provided, a removal will be offered free of charge.